Covid-19 & Beyond

11.5.2020

As we look at how we can support our customers both NHS, private and corporate clients we have taken the decision to operate on an appointment only basis for the foreseeable future.  You can book your own appointment, please see the booking panel open this page or you can call us to discuss your requirements at any time

Appointments are available at a time to suit you on a first come first served basis. We are happy to come to you (without obligation or charge) or you can come to our showroom where there is plenty of one site parking and easy access.  For home visits there may be occasions where travel and other factors may mean we need to juggle the time and date especially if you are outside of the East Midlands area.  Try to pick a day where there are no appointments either side of your ideal time. Thank you for your understanding.

Having this facility enables us to plan our resources and staffing accordingly as well as manage the Risk Of Covid-19 for staff and customers. Our premises are accessible and there is space to accommodate social distancing so long as we limit the numbers at any one time.   We are also available via Skype, Zoom and Microsoft teams as well as FaceTime or WhatsApp video.  Most of our processes ie payment and other paperwork can be done remotely, electronically to reduce physical contact.

We will also be offering some products online  especially for clients who know exactly what they need or want and especially for clients that have regular orders. E-Commerce is a new avenue for us as we advocate a more hands on approach to purchases such as wheelchairs and other products that really should be assessed for suitability before you purchase. Something web only sellers cannot offer and can lead to disappointment down the line.

 

"It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money - that's all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot - it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better."

John Ruskin (1819 - 1900)