Terms of Trade

Osteopoise Healthcare Ltd have policies and procedures that are designed to ensure that all of our customers are treated fairly and consistently and within the law.

Please be ware that your statutory rights are unaffected by these terms and they have been scrutinised and approved by  trading standards.

Retail Terms Of Trade – November 2017.

Osteopoise Healthcare Ltd. (t/a Key Mobility)

In these Conditions “the Company” means Osteopoise Healthcare Limited and any of its subsidiary Companies as appropriate.

U.K RETAIL CONDITIONS (Applicable to Consumer Sales)


These terms override any and all prior terms of trade

The Contract is for the sale of Goods to a consumer – a person acquiring the goods for personal use

and not for the purposes of a trade or business.


The following conditions are included in all of our proposals, estimates and quotations and are available in writing upon request.

Retail Terms of trade.

These terms and conditions shall govern any sale of goods by Osteopoise Healthcare Limited also trading as Key Mobility. (hereinafter called “the Company”) to the exclusion of any other terms and conditions including printed terms proposed by the purchaser in any of its documents.

In accordance with our data protection policy, this information is intended for the named recipient only. The transmission of this information in any form, written oral or electronically to a third party without written consent is strictly prohibited.
All Quotations are valid for 30 days from the date of quotation unless otherwise stated. The company reserves the right to amend or revoke part or the whole of a quotation subject to but not limited by any of the following events Either a product being withdrawn from sale, any changes in specification by the manufacturer or any significant price variation over which the company may have no control or jurisdiction.

Prices, Goods will be invoiced as per the company’s written quotation unless otherwise agreed. All prices or charges indicated on a quotation are valid for 30 days from the date of issue (unless otherwise stated) and are subject to availability and any additional conditions shown on the original quote. Oral or written estimates are not binding.

All new products have a manufacturer’s warranty, this is in addition to your consumer rights.

The Warranty excludes callout or carriage charges unless otherwise stated.

Cancelation:  A request for a cancelation must be made in writing. Where the contract is formed “on premise” or where an item is bespoke or clearly personalised there are no automatic cancelation rights and all requests will be handled in accordance with the consumer contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Regarding bathing and toiling or personal care products. Such items may not be returned unless faulty and we would recommend that you refrain from making any purchase unless you are certain that the item will meet all of your requirements.

Payment: All monies are to be paid in full prior to delivery. We are unable to provide consumer credit in the form of a time to pay arrangement  or delayed payment facilities as per the FCA ( financial Conduct Authority ) compliance which we do not hold as we do not operate any consumer finance facilities.

Osteopoise Healthcare ltd (Osteopoise) accept payment by debit card,bank transfer or Bankers draft.

Bank transfer details are available upon request. You will receive a receipt for all monies paid.

VAT: Osteopoise is vat registered company

(reg. no 74508511) and as such we are legally obliged to charge VAT where it applies. There are different rates of VAT that apply to the goods and services that we supply depending on the product and your individual circumstances. These are covered in VAT notice 701/7: VAT reliefs for disabled and older people and can be found online at:


Please be aware that residents of a Nursing Home or Hospital  are not eligible for relief from VAT. ( unless the home is a charity)  There is a HMRC helpline number 0300 200 3700 for any assistance you may require.

Delivery: Your order will be processed by our customer service team who will keep you informed as to when delivery can be expected. Stock items and express delivery items will normally be delivered within in 7-10 working days.

Bespoke, built to order or made to measure orders will normally be between 4-6 weeks** (excluding public holidays) from the point of order which is taken as the date of your deposit payment.  ** all delivery dates are estimated and may vary for built to order items.  Please discuss any urgent needs with us prior to purchase.

Your rights: It is our responsibility to supply you with goods and services that meet your consumer rights.  If you have any concerns that we have not met our legal obligations, please contact us directly, either by telephone on 01949 831444 or in writing. – our contact details are given above.  Our terms of trade are available online at www.osteopoise.com

If you are unclear about your rights or require advice, you can contact the Citizens Advice Consumer Service on 03454 04 05 06 or www.adviceguide.org.uk.

You may also like to visit www.buywithconfidence.gov.uk

This document has been prepared to comply with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

If you wish to accept the quote and you are happy to proceed, please email office@osteopoise.com with the quote reference number indicated

Our staff will then guide you through the process and arrange delivery and completion of your order and keep you informed throughout.

Thank you for your interest and we look forward to doing business with you

Payment By Cheque

Please be aware that we no longer accept personal cheques as a method of payment. The decision was largely down to the dwindling number of clients using personal cheques the increased cost and time processing them and the demise of the cheque guarantee scheme. We are pleased to be able to offer our clients the ability to use bank transfers,cash or bankers draft as well as debit and credit card facilities.